Refund policy

Refund policy

Returns & Exchanges

You can create your return/exchange through our Return Portal.

You may return products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order.

All returns and exchanges may be subject to review. If your return is subject to review, you will receive an email from VibraMist™.

*** Diffuser oils are excluded from "Returns and Exchanges" ***

 

Shipping

Once you successfully submit a return, you will receive a shipping label. You must bring your return to any USPS location within 5 days of successfully submitting your return. Please make sure that the item you’re returning is repackaged with everything that was included when you received it. 

 

Returns

The cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs. Once we receive your return, it will be processed and a refund will be issued within 1-3 business days.

 

Damaged Items 

When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please submit a request through the  Return Portal  where you will process a replacement order.


Gift Cards
All gift cards are considered final sale, are non-refundable and may not be redeemed for cash.

Start-Up Fees

Start-up Fees for all financing and Installment Programs are non-refundable.

 

 

Installment and Finance Programs

All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.

 

Point of Purchase

Only items that have been purchased directly from VibraMist™ can be returned to VibraMist™. VibraMist™ products purchased through other retailers, affiliates, or distributors must be returned in accordance with their respective returns and refunds policy.

 

Disclaimers

  • Remember, it is your responsibility to pack the product safely when preparing your return.
  • Please keep in mind that if you have more than one order to return or exchange, you’ll need to input your order number into our Return Portal, and create a return/exchange for each order.
  • Do not include orders not processed through our Return Portal in your package as they will NOT be processed.
  • Please use the shipping label provided by our Return Portal for proper tracking to take place.